Personal Information Collected
Spectrum Web Solutions collects personal information from clients such as their name, email address, mailing address, and phone number. Clients provide this information when placing an order or storing their information with our company. Additionally, we may use email addresses or mailing addresses obtained through our Contact Us Form or other mailing systems to respond to comments, questions, or other inquiries.
In addition to personal information, our company also keeps records of the products or services that have piqued the interest of our clients in the past, as well as their previous online purchases.

Use of Collected Data
The information we collect serves various purposes. For example, we use the personal information provided by our clients to process their orders, and send them emails to confirm their order. In addition, our customer service team may contact clients via phone, mailing address, or email if we have any questions or concerns about their order. Clients may also receive updates about our site and services, which could include a newsletter and information about promotions. Furthermore, we may use the information we gather about our clients’ interests and purchases to enhance our site design and improve their overall purchasing experience.

Social Media (Features) and Widgets
Our website contains Social Media Features, such as the Facebook Like button, and Widgets, including the Share this button or interactive mini-programs that run on our site. These Features may collect visitors’ IP addresses and the specific page they are browsing on our site, and may use cookies to ensure their proper functioning. These Social Media Features and Widgets can be hosted by a third party or directly on our site. The privacy policy of the company providing the Feature governs visitors’ interactions with them.

3rd Party Sharing
Our policy strictly prohibits the release of personal information to third parties, except as described in this policy. We do not sell personal information to any third party under any circumstances. We employ credit card processing firms to charge you for our services, but they are not permitted to keep, disclose, stock, or exploit personally identifiable data for any other objective. In addition, we use Live Person to offer live customer support chat on our website, but this firm is only allowed to access your personal information when it is necessary to provide us with this service.

Security of Personal Information
We ensure the security of our clients’ information by utilizing Secure Sockets Layer (SSL) software during transmission. This software encrypts any data entered by the client, making it inaccessible to unauthorized parties. We adhere to industry best practices to safeguard the personal information submitted to us, both during transmission and after receiving it. Nonetheless, it is important to note that no method of transmission over the internet or electronic storage can guarantee complete security. Even though we endeavor to employ commercially acceptable methods to secure your personal information, we cannot guarantee its absolute protection. If you have any inquiries or concerns about the security of our website, you can contact us by sending an email to spectrum@spectrumwebsolutions.ca 

Access of Registered Accounts
Clients can access their registered accounts by logging in through our homepage. Once signed in, they can view their past lists and information submitted to the site. Users also have the ability to update their information by clicking on “My Account” after logging in.

Changing & Deleting/Unsubscribing Accounts
To cancel their subscription or request the deletion of their personal information, the client must send an email. Doing so will prevent them from receiving any email communications related to online orders they may have placed on the site. We will keep your information for as long as your account remains active or is required to offer you services. If you want to terminate your account or stop us from utilizing your information for providing services, please reach out to us. We will hold onto and utilize your information to meet our legal obligations, settle any disputes, and enforce our contracts.

Cookies and Their Use
Cookies are strings of letters and numbers that are transmitted to customers’ hard drives by means of their internet browsers. This permits our systems to identify clients’ browsers and store the items they’ve added to their shopping carts while browsing our website. The toolbar’s Help section in most web browsers provides more information on how to prevent the browser from accepting new cookies, how to enable notifications when a new cookie is received, or how to completely disable cookies. Nevertheless, cookies are necessary for utilizing all the advanced features on our website, and our company advises customers to leave them enabled. In addition, we monitor your IP address to assist in diagnosing issues with our server and managing our website. Your IP address is utilized to gather general demographic details about you, such as your location and internet service provider. We may also compile aggregated data on how our users use the site, such as traffic patterns and search queries. However, no Personally Identifiable Information (PII) is associated with IP address/log file information. Thirdly, we keep a record of browser types, access times, URLs from which visitors arrived at our site, and URLs visited by visitors during their stay on our site. Unless otherwise indicated in this Privacy Policy, we do not disclose this information to third parties, except in an aggregated form. Our privacy statement does not cover the usage of cookies by our partners, affiliates, tracking utility company, or service providers. We do not have the ability to access or control these cookies. Our partners, affiliates, tracking utility company, and service providers use session ID cookies to simplify navigation on our website.

Clear Gifs (Web Beacons/Web Bugs)
We use a software technology called clear gifs (also known as Web Beacons or Web Bugs) to enhance our management of content on our website by providing us with information on what content is effective. Clear gifs are minute graphics that contain a unique identifier and function similarly to cookies by tracking the online behavior of web users. Unlike cookies, which are stored on the user’s computer hard drive, clear gifs are imperceptibly integrated into web pages and are as small as the period at the end of this sentence. We do not link the data gathered by clear gifs to any of our customers’ personally identifiable information.

Testimonials
If you grant permission, we may display your testimonial on our website, along with your name. If you wish to have your testimonial removed, please contact us.

Links to Other Web Sites
Our website contains links to other websites whose privacy practices may differ from ours. If you provide personal information to any of those websites, their privacy policies will govern the use and protection of your information. We recommend that you review the privacy statement of any website you visit carefully.

Notification of the Changes in Privacy Policy
If there are any changes made to our privacy policy, we will announce those changes in this privacy statement, on our homepage, and in other locations that we consider suitable, so that you will be informed about the information we collect, how it is used, and when and under what circumstances it is disclosed. We reserve the right to change this privacy statement at any time, and therefore we advise that you check it regularly. If we make significant changes to this policy, we will notify you here, via email, or by posting a notice on our homepage prior to the changes taking effect.

Legal Disclaimer
We retain the right to reveal your personally identifiable information when it is required by law, or when we believe that disclosure is necessary to defend our rights and/or comply with a legal proceeding, court order, or legal process that has been served on our website.

Questions
If you have any inquiries or concerns regarding our Privacy Policy or how we use your information, please feel free to contact us via our toll-free number (+1(877) 445-8999 or by sending us an email at spectrum@spectrumwebsolutions.ca ensure the privacy of our valued customers, we never store any information related to our clients, nor do we collect any payment card information from our clients.

Consumer Data Safety Measures
We acknowledge and uphold your privacy rights by refraining from disclosing your name and contact information to any external party. Additionally, we maintain the confidentiality of the information you provide us. Our use of this information is solely for understanding your needs and enhancing our services to meet them more efficiently. We adhere to the established protocols of PCI and consumer data protection to ensure that your data is secure. We declare that none of our company representatives are authorized to collect confidential information, such as credit card information, from our customers. Therefore, we strongly advise our customers to refrain from sharing any sensitive information with our employees. If you do choose to disclose such information, you assume full responsibility for any potential misuse, and our company shall not be held liable for any such actions. To ensure the best quality delivery of your ordered work, it may be sent to any of our production or service centers located globally. Nevertheless, please be assured that these centers are also obligated by a Non-Disclosure Agreement (NDA) to maintain the confidentiality of customer information at the highest level.

Pseudonym Policy
Our policy of using pseudonyms serves the following purposes: To prevent any unnecessary confusion or inconvenience for our customers when a new account manager is assigned, we utilize pseudonyms. This approach enables our customers to maintain a connection with a single point of contact and remember their name easily. Furthermore, since our staff consists of individuals from diverse regions and cultures, the use of pseudonyms helps us maintain a consistent organizational culture.